Shipping & Returns

Shipping & Returns Policy

At Clwd Nine, we aim to deliver your order safely, efficiently, and in perfect condition. Please review our policy below before placing your order.

Shipping Policy

• All orders are processed within 2–5 business days after payment confirmation.
• Once shipped, you will receive a confirmation email with tracking details (if available).
• Delivery times vary depending on your location and selected shipping method.
• Clwd Nine is not responsible for delays caused by customs, courier services, or unforeseen circumstances.
• Any customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

To initiate a return, please contact us at info@clwdnine.com with your order number.