Privacy policy

This Privacy Policy describes how Clwd Nine ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

When you make a purchase or attempt to make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment details. Payment card details are processed securely by our payment provider and are never stored on our servers.

When you browse the site, we automatically collect limited device information (browser, IP address, time zone, and cookies) to keep the site secure and understand how visitors use it.

How We Use Your Information

We use order information to fulfil orders, process payment, arrange shipping, provide order confirmations, and communicate with you about your order. If you opt in, we may send you news and offers; you can unsubscribe at any time. We use device information to protect the site against fraud and to improve it.

Sharing Your Information

We share personal information only with service providers who need it to operate the store: Shopify (our e-commerce platform), our payment provider (to process transactions), and shipping carriers (to deliver your order). We do not sell your personal information. We may also disclose information to comply with applicable laws or lawful requests.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand site usage. You can control cookies through your browser settings. See also Your Privacy Choices for opt-out options.

Data Retention

We keep order records for as long as needed for accounting and legal purposes. You may request access to, correction of, or deletion of your personal information at any time.

Changes

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

Contact

For any questions about this policy or your personal information, contact us at info@clwdnine.com or via WhatsApp at +962 7 9836 3723.